HEAR what AI says: simulated empathy and supportive ChatGPT interaction for emotional well-being
Tác giả: Lại Doãn Anh Tuấn & ctg
Tạp chí: Behaviour & Information Technology
ABSTRACT
This study explores how simulated empathy can function as an emotionally supportive interaction feature in users’ ongoing engagement with ChatGPT for emotional support. As AI-powered chatbots increasingly appear in emotionally sensitive situations, understanding how users relate to them as emotionally supportive conversational partners becomes important....